questions from parents —

Frequently Asked Questions

Everything you need to know before Santa picks up the phone.

What is Santa Calls?

Santa Calls is a live, two-way phone call from Santa to your child — not a recording. Santa knows your child's name, your family traditions, even what they did last week. You control every detail he mentions, so the conversation feels completely real. It's one personal, magical moment built around your family.

How does it work?

Three simple steps. First, sign in and verify your phone number. Second, add your child's name and a few details — favorite activities, family traditions, anything you want Santa to mention. Third, Santa calls your phone at the scheduled time. Put him on speaker and watch the magic happen.

Is this safe for my child?

Absolutely. Every call is parent-directed — calls only go to your verified phone number, and you're always present. Santa never shames, threatens, or scares. There is no "naughty list" language. If your child says something concerning, Santa gently redirects with something like "that sounds like something to talk to your grown-up about." No surveillance. No fear. Just warmth.

What does Santa know about my child?

Only what you tell us. You provide a name, an age range, favorite activities, and family traditions — nothing more. We follow data minimization principles: Santa only knows what you choose to share, and you can edit or delete it at any time.

Can I end the call early?

Yes. Just say "goodnight Santa" and he'll wrap up warmly within a few seconds. You can also simply hang up at any time — no awkward endings, no pressure to stay on the line.

How long are the calls?

A few minutes of warm, personal conversation. Santa says goodbye naturally when it's time — long enough to feel real, short enough to stay magical.

Is my child's data safe?

We take this seriously. No birthdates are stored — only age ranges. No recordings are kept by default. We never collect school names or addresses. You can delete all of your child's data at any time from your account settings. We follow COPPA principles throughout.

Who is behind Santa Calls?

Built by parents, for parents. We use advanced voice technology to create the most magical Santa experience possible — one that's safe, personal, and respectful of your family.

Can I use this for multiple children?

Yes! You can create up to five child profiles under your account and schedule a separate call for each one. Every call is personalized to that child's details.

What if my child asks for a specific gift?

Santa uses gentle language like "I'll see what the workshop can do" — no promises, no letdowns. If there's a gift you know is coming and you'd like Santa to mention it, you can mark it as safe to promise in the child's profile. You stay in control.