Refund Policy

Effective October 2026. Issued by Folsom Holdings LLC.

Prelaunch notice: Santa Calls is not currently accepting payments. Calls are planned to open in Early November, so there are no customer charges to refund today. The policy below applies once paid checkout opens.

In short: all purchases are final. The one exception is automatic — if a call fails for a technical reason on our side, the call credit returns to your plan so you can try again. We do not provide cash refunds for unused or change-of-mind purchases, except where a refund is required by law.

Automatic call-credit refunds

If Santa fails to successfully dial your verified phone — whether due to a carrier issue, an upstream voice-engine error, or any other technical problem on our side — the call credit is automatically returned to your plan and you can try again immediately. No request needed. This returns a call credit to your plan; it is not a cash refund.

All sales are final

Each plan unlocks immediate access to a digital service, so purchases are non-refundable once completed. This applies to single calls, multi-call packs, gift packages, and the Year Pass. Unused calls and change-of-mind purchases are not eligible for a cash refund. Calls remaining on a plan stay available for you to use within the plan's validity period (12 months for non-season plans; the stated term for the Year Pass).

Gift packages

Gift purchases are final and non-refundable, except where required by law. If a recipient declines a gift, please contact us and we will help you make the gift available to another verified phone before the package expires.

Refunds required by law

Some jurisdictions require refunds in certain circumstances regardless of the above. Nothing in this policy waives any refund right you have under applicable law. If you believe you are entitled to a refund under the law where you live, contact us and we will honor it.

Problems with a purchase

If something went wrong with a purchase or a call, email info@santacalls.live from the email address on your account. Include your order ID (shown on your receipt email and in your dashboard) and a one-line description. If a call failed on our side, we'll make sure the call credit is back on your plan. Purchases themselves stay final; the only cash refunds are those required by law (see above), and any such refund goes back to your original payment method through Stripe.

Chargebacks

We'd much rather resolve a problem directly than have you initiate a chargeback. Reach out first — most issues are fixable in a single email. Chargebacks initiated without first contacting us may result in account suspension while the dispute is investigated.

Questions

Anything that isn't covered above — email info@santacalls.live and we'll figure it out.